Technology Week - Day 2
Inside the Subsectors: Mobile Devices and Networks
While volatile demand remains a challenge, there are opportunities for the mobile devices and networks subsector to be found in emerging markets like Africa, as well as in integrating repair into the supply chain. In the mobile devices and networks subsector, the end customer clearly drives the supply chain challenges and cost, while extreme demand volatility is a reality, as competition is fierce and product availability often influences last-minute decisions by consumers.
Companies in this subsector need to work more closely with the end customer from a logistics point of view to iron out some of these issues – and this is an area where DHL can help by facilitating this dialogue and providing more flexible supply chain solutions.
Technology Week - Day 2
Inside the Subsectors: Mobile Devices and Networks
“Real” emerging markets will be a key driver for growth going forward and, as telecom customers expand into Africa, for instance, they are looking more and more to rely on DHL’s strong presence and local knowledge there.
At DHL, we have a host of experience and understanding of these markets, including knowledge of the legal issues, what the restrictions are and how to overcome problems, and we can bring this expertise to bear to the benefit of our customers. After sales service and repair is another area where companies are looking to gain an advantage through reduced turnaround time for the repair cycle.
Technology Week - Day 2
Inside the Subsectors: Mobile Devices and Networks
They are also interested in avoiding unnecessary repairs through better information and diagnostics. Product recycling and where and how to manage repair centers and by whom are further issues on telecom minds.
Flexibility, scalability and agility are key in this changing market. At DHL, as a leader in this service arena, we will continue to invest in capabilities to serve the aftermarket, including repair services integrated into the distribution model.
