Simplified Services
Morning glory in Malaysia
“The early bird catches the worm”? In business, it’s the bright minds of smart employees who capture their customers’ trust and loyalty.
Many of DHL Express Malaysia’s clients are multinational corporations who rely on speedy transportation. Until recently, only a fifth of all DHL deliveries arrived on the early morning flight, relegating most final shipment to much later in the day.
A team of local employees decided to change all of that: after thorough analysis, they identified many unnecessary duplications that slowed down the entire shipping process.
Their solution: They moved the entire sorting chain to DHL’s Penang Airport gateway. This cut out all redundant steps and helped to speed up the local loading system.
Simplified Services
Morning glory in Malaysia
Within just five months, their morning delivery KPI for DocumentExpress had improved by an impressive 45 percent, or an additional 29,731 shipments per year, and brought them a marked bump in customer satisfaction!
