Customer Success Story
No job too small
In France, small and very small enterprises (SMEs and VSEs) account for 80% of all industry, commerce and service employees and 56% of the sector's turnover. Transport makes a huge difference to their bottom line and their company's overall image. So why should these agile and enterprising businesses with 19 or fewer employees not enjoy the same service and flexible transport solutions as their larger counterparts?
DHL Express has stepped in to take the hassle out of small shipments with a responsive and high quality local service – and three new straightforward measures. A dedicated website serves as a one-stop shop for all shipping information, including products, prices, delivery lead times, advice and tracking methods.
Customer Success Story
No job too small
This website also gives access to an ingenious internet application, DHL Ship Now, that lets customers calculate their own prices, book couriers, notify recipients and even prepare shipping documents for more than 220 countries – with or without an account number.
Still confused? A team of 50+ specialised sales advisors is on hand to answer further questions – a first for France in this sector. These experts are split into seven teams, each allocated to a specific company size. With all information just a few clicks or a single phone call away, the companies themselves – the backbone of France’s thriving industry – are free to focus on their own customers: a tangible advantage in this competitive sector.
